The standard processing period is 1–3 business days after payment confirmation. Business days exclude weekends and public holidays. Processing can take longer due to holidays, address verification, stock checks, or high order volume.

The estimated transit time is 5–12 business days after dispatch. This is an estimate and not a guaranteed delivery date. Actual delivery depends on the destination, carrier operations, customs, weather, and other circumstances.

Shipping options, destinations supported, and applicable charges are shown at checkout where available. Please review the shipping details before confirming an order.

Customers should provide a full, accurate shipping address and contact details. If an error is noticed, contact customer support promptly. A change cannot be guaranteed once processing or carrier handoff has begun.

Where shipment tracking is offered, tracking information may be provided after dispatch. Carrier events can take time to appear and update, particularly during transfers between logistics facilities.

Cross-border shipments may be subject to inspection, duties, taxes, or handling fees under local rules. Unless checkout expressly states otherwise, these local charges are generally the customer’s responsibility.

If an order appears significantly delayed, missing, or arrives damaged, email service@briowen.com with your order number, tracking details, and photographs where relevant. Keep damaged packaging while the issue is reviewed.

If an address is incomplete or incorrect, a parcel may be returned or may require further delivery instructions. Additional reshipment charges can apply depending on the situation.